Book with confidence with our flexible cancellation policy.

Terms and conditions

Booking conditions

All bookings, changes, alternations and cancellations must be made in writing. All rates are quoted in Euro (EUR) per person and include taxes and VAT (except for tourist taxes in some destinations). Authentic Europe guarantees that there will be no changes in the prices of confirmed tours. A detailed list of all services included in the tour price will be specified under each tour. Any extra expenses incurred by the client during the tour, for example, use of telephone, hotel mini-bars, etc. must be paid directly by the client to the hotel or other provider of such services, prior to departure.

Amendments to confirmed reservations

Flexible terms and conditions: 

Authentic Europe will not charge any amendment fees. Valid for all new bookings made from April 2020 with a travel date before December 31 2021.

Standard terms and conditions: 

Changes to confirmed tours that will require changes to any of the confirmed services will incur a EUR 50 amendment fee. This fee will apply to each amendment made to the booking. Amendment fee will not apply when adding pre or post nights.

Refunds and unused services

Travel arrangements cancelled or amended within 24 hours of your departure or once travel has commenced will not qualify for any refunds, nor can services be substituted for alternative arrangements. Unused services are non-refundable.

Cancellation of a booking

All cancellations must be made in writing to  [email protected] and the date of the cancellation shall be when Authentic Europe receives it in writing during our office hours (Monday-Friday 09:00 – 17:00 hrs, CET).

The following cancellation deadlines apply unless your trip is affected by travel restrictions - in which case we will refund all recoverable costs including the deposit regardless of the number of days prior to travel:

Self-guided, partly guided and guided tours (exceptions listed below*):

Flexible terms and conditions:

Free cancellation or change of travel date up until 20 days before travel regardless of the reason for cancelling. Valid for all new bookings with travel before December 31 2021.

Standard terms and conditions:
Over 30 days prior to departure - Loss of full deposit
Between 30-15 days prior to departure - 50% of total payment
Between 14-0 days prior to departure - 100% of total payment

*Scottish cruises:

  • Flexible terms and conditions valid for new bookings with travel before December 31 2021: If due to the UK´s and Scottish governments coronavirus guidelines, it becomes necessary to reschedule your holiday, any payments you have made to date will be put towards the cost of your new, rescheduled holiday. The price of the cruise will remain the same unless you choose a different cruise or cabin /vessel.
  • Standard terms and conditions:
  • Over 30 days prior to departure - Loss of full deposit
  • Between 30-15 days prior to departure - 50% of total payment
  • Between 14-0 days prior to departure - 100% of total payment

*Escorted mini-coach tours in England, Scotland and Wales:

  • Amendments to the booking after receipt of confirmation; a 10% charge of the tour price plus any additional costs or charges incurred or imposed by any of our suppliers.

*Hiking & Biking packages in Ireland:

  • Over 60 days prior to departure – Loss of full deposit (15% of the tour price)
  • Between 31- 59 days prior to departure – 60% of total payment
  • Less than 30 days prior to departure – 100% of total payment

*Tours including Caledonian Sleeper (train):

  • Over 60 days prior to departure – Loss of full deposit
  • Between 31 – 59 days prior to departure – 75% of total payment
  • Less than 30 days prior to departure – 100 % of total payment

Passport, visas, customs, currency and health regulations

Every participant is responsible for providing his/her own travel documents (i.e. passport, visa, vaccination certificates etc). We recommend a careful examination of the customs/duty regulations and currency regulations for the respective destination(s). Please note that your passport details are required for all bookings including cruises.

Travel insurance

Authentic Europe recommends that each customer has adequate travel insurance, also to include cancellation cover. Authentic Europe can not be held responsible for loss of luggage, or other personal possessions, for personal injury, accident or illness. In the event of personal injury, accident or illness, Authentic Europe cannot be required to make any refunds should the tour be partially cancelled or cancelled.

Cancellation by Authentic Europe

Due to reasons of higher power and reasons beyond our control, Authentic Europe reserves the right to cancel the tour. Monies paid for services will be refunded, but Authentic Europe will not be liable for any further claims.

Liability by Authentic Europe

Authentic Europe has the obligation to choose all services carefully and to prepare the tour in the best way possible. In the unlikely event that services are not fully carried out due to an error through Authentic Europe, we reserve the right to provide equivalent services in compensation. In this case, further damage claims will not be accepted. Subject to this settlement, in case a breach of contract is committed the direct liability of Authentic Europe for immediate loss or injury to the client subsists, provided that the breach was not caused by Force Majeure or the behavior of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour.

 

Furthermore the providers of the various services are basically personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

 

The liability of the individual coach, taxi, shipping and other transport companies contracted by Authentic Europe for the purpose of organizing a tour, depends on the appropriate laws of the general conditions of business, on the contracts obligations and on common usage.

 

Any arising complaints must be directed to Authentic Europe immediately and confirmed in writing. In case complaints cannot be solved on the spot, they have to be directed to Authentic Europe in writing within 30 days after the termination of the tour. Later claims cannot be taken into consideration.

Activities

Some of our tour packages include activities such as hiking and biking, and optional activities such as hot air balloon flights and other. In this relation Authentic Europe acts as an agent only for the activity providers, thus Authentic Europe shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Acceptance

By paying the deposit/final amount the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Authentic Europe and the customer.

Privacy policy

We ask for personal information in the booking request section: name, nationality, date of birth, address, phone number, e-mail address and passport copies in certain situations. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purpose and will not be shared with any other outside parties except for necessary information given to our suppliers involved in your reservation (hotels etc.). Personal information will not be sold or shared, and your e-mail address will not be forwarded to outside parties. Information received in connection with bookings is stored in our active customer account for 3 years in accordance with the Accounting Act. Information that we are required to keep in accordance with the Public Administration Act will be stored for up to 5 years, in accordance with the requirements of the Accounting Act. All passport copies provided will be deleted once a visa invitation letter has been attained. We treat all personal data in accordance with the General Data Protection Regulation (GDPR) and applicable regulations. You may require access to and relocation of your personal information, as well as requiring correcting or deleting* information (*except information we received in connection with bookings that has to be stored in our active costumer account for 3 years in accordance with the Accounting Act). 

It may be appealed to the Data Inspectorate (Datatilsynet) for processing in violation of the rules.

 

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