We understand that it is difficult to commit to a reservation due to Covid-19 and the uncertainties it brings. The changing travel restrictions may make you unsure about where to travel and when to book. Do not worry - we have adjusted our terms and conditions for bookings submitted between April 2020 and March 2022 to make your holiday planning as flexible as possible.
Should you need to make any changes to your tour we will do our utmost to offer you the most flexible options.
With our new flexibility policy, we want to make it easier for you to plan and travel in 2022 and offer you the chance to easily change, postpone or cancel your tour.
* If you book a package tour with us and have to cancel it for any reason you will receive a full refund from us as long as the cancellation is received according to our new flexible terms and conditions valid for bookings submitted between April 2020 and March 2022, and with travel date before June 30 2022. The refund will be made within 14 days of us receiving the cancellation in writing.
What happens if my booking is affected by travel restrictions?
What happens if I have to quarantine or isolate before my trip?
Read our terms and conditions.
*Should you wish to postpone your trip instead of cancelling, we commit ourselves to do our outmost to negotiate with our suppliers the transfer of a rebooking value to a later date, instead of a cancellation with costs.
We offer free cancellation up until 20 days before travel on most of our tours. However, some tours include services from suppliers with stricter cancellation deadlines. This especially applies to some winter tours and tours including Hurtigruten and the Göta Canal. For a full overview please see our flexible terms and conditions.
If you have any questions regarding the cancellation policy applying to a specific tour, please contact one of our travel experts to get an overview of your options.
If you cancel your tour before the cancellation deadline, you will receive a full refund of all costs including the deposit. The refund will be made within 14 days of us receiving your cancellation.
If changing the travel date or destination before the cancellation deadline, Authentic Europe will not charge any amendment fees. Please note that the new booking may be subject to seasonal tour prices as advertised on our website and we will adjust the tour price accordingly.
Many suppliers are flexible with change of travel date after the cancellation deadline, and we will do our utmost to keep the costs down (no amendment fee will be charged).
Please see the updated overview of travel restrictions to our destinations.
All travel restrictions are based on country of residence. If your nationality differs from your country of residence you must bring with you documentation of residence.
If your booking is affected by travel restrictions during your trip in any of our destinations you will be contacted by one of our travel consultants to discuss alternative arrangements. If there is no suitable alternative you will first be asked to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit.
If you are restricted from travelling from your country of residence we ask you kindly to inform us immediately. You must then contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit.
We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.
All costs are recoverable when cancelled within the flexible cancellation deadlines. The conditions that apply when you are prevented from travelling due to Covid-19 differ a lot from supplier to supplier. Your advantage is that we have strong and longstanding relationships with our suppliers.
If you have any questions regarding the Covid-19 policy applying to a specific tour, please contact one of our travel experts.
In the event that the border to our destination(s) close due to Covid-19 prior to your travel date (or is expected to close in the near future), we will offer alternative holiday arrangements for you. If this is not possible you will first be asked to contact your insurance company regarding a refund (written evidence will be required). If they will not provide a refund, we will make a full refund including the deposit.
We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.
If you contract Covid-19 or have to quarantine shortly before your holiday you will have to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit. We kindly ask you to send us a doctor's note and we will do our utmost to offer you the most flexible options.
We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.
If your booking is affected by cancelled flights preventing you from reaching your destination you will first be asked to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make the refund for all recoverable costs including the deposit. We kindly ask you to send us a copy of your cancelled tickets and we will do our utmost to offer you the most flexible options.
We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.
We keep a close eye on the development and only operate our tours in accordance with the respective Governmental Directorate of Health in each of our destinations. Should the restrictions change, and your tour is affected we will contact you. We recommend that you check your country of residences’ travel restrictions.
Authentic Europe is a very solid company on its own. In addition, our owner company Haman Group holds the maximum creditworthiness.
Authentic Europe is a member of the Norwegian Travel Guarantee Fund, which protects the consumer when booking a package tour through a Norwegian travel provider. If the travel services you have booked are not delivered due to the unlikely event of Authentic Europe's insolvency, you can contact the Norwegian Travel Guarantee Fund to receive a refund for services booked through us.
It is important to us that you are well informed, and we are here for you before, during and after your vacation. With our office in Oslo, we are based in the very heart of Europe.
Please find more information on why you should book your tour with us.
